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ISO 9001 Quality Management System

What is ISO 9001?

ISO 9001 is the internationally recognised standard for quality management. It sets out the criteria for a quality management system (QMS) and is the best-practice framework for delivering quality services and products.

More than 1.1 million companies are certified to ISO 9001 and, according to the ISO Survey 2015, 78,817 of these are in GCC countries. 42,286 are in the UAE, 20,922 in Saudi Arabia, 5,126 in Oman, 4,116 in Qatar, 3,555 in Kuwait and 2,812 in Bahrain.


ISO 9001:2015

A new version of ISO 9001 was issued in September 2015. ISO 9001:2015 is less prescriptive than the 2008 version. It features new requirements that will increase your business benefits and improve the performance of your organisation.

Order your copy of ISO 9001:2015 for immediate despatch.


Advantages of ISO 9001

  • It can help deliver customer satisfaction.
  • It can be applied to any organisation at any point in time.
  • It can prove your organisation’s capability to provide good products and services.
  • It can improve your planning processes by assessing them against quality objectives.

In order for organisations to adhere to the Standard, they must document their operational procedures and issue a quality policy. This policy should cover quality aims and responsibilities (both of departments and individual roles).


Transition from ISO 9001:2008 to ISO 9001:2015

If your organisation is already certified to ISO 9001:2008, you must update your QMS to align with the new version of the Standard by September 2018.

Your existing system will likely meet many of the requirements of the newest version of the Standard. The purpose of the transition is to allow organisations to make changes to their existing documentation to reflect new structures, to assess the effectiveness of their current procedures and to implement new requirements for risk management and leadership.

IT Governance provides a number of tools that will help you transition:


Importance of transition

All ISO standards are reviewed every five years to keep them current and relevant. The purposes of the revision are as follows:

  • To maintain the Standard’s focus.
  • To make ISO 9001:2015 relevant to all organisations, irrespective of type and size.
  • To create important requirements for the period of ten years and beyond.
  • To critically look at any changes in QMS practices since the last revision.
  • To keep up with the demands of the multi-faceted environments in which organisations operate.
  • To simplify the language and help understanding and interpretation of the Standard.
  • To apply the Annex SL structure, which will help organisations integrate their QMS with other ISO management systems.


ISO 9001:2015 changes

Changes introduced with ISO 9001:2015 include:

  • An emphasis on ‘improvement’ rather than ‘continual improvement’
  • An emphasis on risk management as well as business management;
  • Simplified language to make it easier to translate, understand and apply;
  • A greater focus on documenting procedures, even though the Standard doesn’t place much emphasis on documentation; and
  • The old terms of ‘purchasing’ and ‘outsourcing’ replaced by the ‘external provision of products and services’.


ISO 9001:2005 transitional requirements

The International Accreditation Forum (IAF) has set a transition period of three years, which ends in September 2018. At the end of this period, ISO 9001:2008 will not be valid.

Organisations must begin the process of transitioning to the latest version and bring their operations into line with the new requirements.

Registrars must transition to the new version before inviting clients to the new platform. The registered organisations should find guidance through their respective registrars concerning individual milestones.


Products and services

ISO 9001:2015 QMS Documentation Toolkit

The ISO/IEC 9001:2015 QMS Documentation Toolkit provides your organisation with what it needs to prepare for and implement an ISO 9001:2015-aligned QMS. It contains forms, instructions, policies, procedures and a quality manual.


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